Zpracování osobních údajů

Processing of personal data


1) Basic information

Personal data administrator:

The company NEOTIS s.r.o.,
with registered office Školská 689/20, Nové Město, 110 00 Prague 1, ID/ICO: 14013665,
registered in the commercial register maintained by the Municipal Court in Prague, file number C 358888/MSPH
Municipal Court in Prague for the sale of goods through an online store located on the Internet
at www.neotisoliveoil.com, processes your personal data as an administrator.

2) What personal data we process

We process personal data that you provide us yourself:

 Personal data that you yourself provide to us for the purpose of consulting. It is mainly about
contact details (name, surname, address, e-mail, telephone number), accounting and payment details (ID,
account number). These data are necessary for the purpose of providing the ordered services and management
bookkeeping. We process data for the duration of the contract and ten years from the date of its termination.
 Personal data provided by natural persons who have expressed an interest in receiving our news or
business communications, including: first name, last name, e-mail and telephone.
 Consent can be revoked at any time via email: [email protected], which is in
every message sent. We will process your data for as long as we offer ours
 Personal data provided to a third party
 This is mainly the provision of data for the purpose of delivery of the parcel, e.g. by courier, etc. In case,
that your personal data will be transferred to another entity, we will inform you in advance
including indicating to whom we transfer personal data.
 Personal data of third parties that you provide to us
 If you provide us with personal data of third parties, it is your duty to inform the person concerned
person and to ensure his/her consent to these terms of personal data protection.

3) Why we collect and process your personal data
We process your personal data for the following reasons:
 Intermediation of services: we primarily process your personal data in order to
properly arranged the service you order. If there are any problems, thanks to yours
personal data, we know who we can contact.
 Client care: if you contact us with any question/problem, we have to address it
response/resolution to process your data. In some cases, they can be personal
data also transferred to third parties (e.g. courier).
 User account: thanks to the personal data you provide us in your user profile,
a number of useful functions will be made available to you (e.g. if you provide your phone number, we can
easy to inform about the progress of the trade). You can change the data you entered at any time.


 E-mail marketing: we send you commercial e-mail communications based on your consent. OF
You can easily unsubscribe from business communications via
email: [email protected], which is in every message sent, or call one of
our contacts listed on our website.
 We make marketing calls for the purpose of offering our services and related to that
marketing communications. The legal title for processing your phone number is either yours
consent, or at least our legitimate interest in conventional direct marketing. Against
You can object to this processing via email: [email protected].
 Exercise of rights and legal claims and control by public authorities: your personal data
we may also process because we need them to exercise our rights and legal
claims (e.g. if you have an outstanding claim against us). Next we can
process your personal data also for the reason that we need it for the purposes of the checks carried out
public authorities and for other similarly serious reasons.

4) We process personal data on the following legal basis
Fulfillment and conclusion of the contract
 We need a large part of your personal data in order to advise you whether
conclude or mediate a contract regarding consulting/mediation and other services or
products you order from us. Once the contract is concluded, your personal data
we process in order to properly mediate or provide you with the purchased services.
On the basis of this legal reason, we mainly process contact data (name,
surname, address, e-mail, telephone number), delivery, invoicing, account and payment data (ID,
account number).

Legitimate interests
 We also use your personal data to provide you with relevant information which
are interesting to you. On the basis of legitimate interest, we mainly process personal and
contact information.
 For the same legal reason, we can send you e-mails and SMS as our clients
 If we process your personal data on the basis of this legal ground, you can object
object to this processing via email: [email protected].
 We process your data for the purpose of sending commercial messages (e-mail marketing) and telemarketing
personal data based on your consent. If you do not give us consent and you are ours
customer, so we can send you a commercial message (or to you as part of telemarketing
call) even without giving us your consent.

In any case, you can simply opt out of such marketing communications from us by (a) using
email: [email protected] (b) you contact us through one of our contacts.

5) Transfer of personal data to third parties

 Administrative and technical support: Personal data that we process as an administrator and as
we can only make the processor available to our collaborators who ensure administrative and technical support, or to other entities only for performance reasons legal obligations.
 We assure you that our employees and collaborators who will process your
personal data, they are obliged to maintain the confidentiality of personal and security data
measures, the disclosure of which would jeopardize the security of your personal data. This
confidentiality continues even after the end of contractual relations with us.
 Commercial communications: in the case of sending commercial communications (e.g. by e-mail or via
SMS messages) or telemarketing, we may use a third party for mailing or telephone calls
subject. This entity is bound by a duty of confidentiality and may not use your personal data to
for no other purpose.
 State authorities: in case of enforcement of our rights, your personal data may be transferred to a third party
subject (e.g. a lawyer). If the legal order, or a body of state power (e.g. the Police of the Czech Republic),
imposes an obligation for us to pass on your personal data to him, we must do so.
 Your personal data will not be released to any other third party without your consent.

6) Protection and security of all personal data

 We will handle your personal data responsibly and in accordance with valid Czech law
legislation. We use both automated and non-automated methods to process personal data
means. All data is stored on secure computers located only in
premises of our company. To prevent unauthorized access and misuse of your
personal data, we have implemented adequate measures of both technical and organizational nature.
 We try to use such security measures that take into account the current situation
technologies provide sufficient security. The security measures taken are then
regularly updated.
 How long do we process your personal data?
 First of all, we will process your data for the entire duration of the contractual relationship between
 In the case of processing personal data for which consent has been granted, it will be your personal data
data generally processed for 10 years, or until such consent is revoked.
 If you sign up for commercial communications, we will collect your personal data
process for 10 years, or until you express your disagreement with their next one
sending. You can easily express this disagreement via email: [email protected] or by contacting one of our contacts.
 We also point out that the personal data that are necessary for the proper provision of services,
respectively for the fulfillment of all our obligations, whether these obligations arise from the contract between
by us or from generally binding legal regulations we have to process regardless of you
consent granted for the period determined by the relevant legal regulations or in accordance with them (e.g.
for tax documents, this period is at least 10 years).

7) Your rights in connection with the processing of personal data

If we process your personal data as an administrator, you have the right to contact us at any time and exercise your rights
the right to access and correct the data we process.
If you have any doubts that we are processing your data in accordance with the law, you can contact us
to ask for an explanation or for the correction of a defective condition, in particular to request blocking, execution
correction, addition or disposal of personal data, or complete deletion of such data.
You can ask us to send you an overview of your personal data via
email: [email protected].

At the same time, you have the right to access information regarding your personal data:
 What are the purposes of processing your personal data
 What are the categories of personal data concerned
 Who, apart from us, are the recipients of your personal data
 Planned period for which your personal data will be stored
 Whether you have the right to request from us the correction or erasure of your personal data or restrictions
their processing or object to this processing
 Information about the source of the personal data, if we have not obtained it from you
In relation to your personal data, you have the right to withdraw your consent at any time
processing personal data, the right to correct or supplement your personal data, the right to request restrictions
their processing, the right to raise an objection or complaint against the processing of your personal data, the right to
access to your personal data, the right to request the transfer of your personal data, the right to be
informed of a breach of the security of your personal data and, under certain conditions, also the right to
deletion of some personal data that we process in connection with you (the so-called right to be


 We process some of your personal data based on our legitimate interest (see chapter
of these conditions called “We process personal data on these legal bases”).
If there are specific reasons on your side, you can object
processing of this personal data of yours. You can raise this objection through
email: [email protected].
Filing a complaint
 If you believe that we are processing your personal data unlawfully, you also have the right to file a complaint
complaint to the Office for Personal Data Protection. However, we will be happy if you solve the mistakes
with us first. You can always easily contact us via
email: [email protected] or by contacting one of our contacts.

These Terms of Personal Data Protection, including their parts, are valid and effective from September 1, 2023,
while they are also available in electronic form here.